Forum Discussion
Canceled channels
Telus is losing basically all the channels I watch (MTV, hgtv, cooking, bravo). This feels like a breach of contract since I agreed to these specific channels in packages. What are my options for le...
Last I checked Magnolia is being relaunched by Rogers alongside Food & HGTV. Telus needs to get the ball rolling and bring in all these channels from Rogers for their customers.
TELUS_Support
Official Support Team
Official Support TeamContent acquisition is, in general, complex and the process confidential (even for TELUS employees outside of only a few) so we generally don't speculate or speak on the process until launch date. Do know we watch for content ideas and pass along the feedback for consideration, though 🙂
This response doesn’t address the original concern. Regardless of the reason TELUS has changed the content of our packages unilaterally. I’m sure there are weasel words in our agreement that allows this but it is patently unfair. We deserve a rebate or allow us out of our agreements. Well at least I’m learning a lot about Australian real estate and 10 year old Canadian home values.
Telus has claimed a rename or "now becomes" however the comtent is very old, shows from early 2000's, yet we still paying excessive pricing. We dont have access to current programming available to Shaw/Rogers. Telus should offer lower prices for dated programming, or negotiate to get access to this. The CRTC needs to get involved to all access to all channels with all providers.
channels
- Nighthawk
Community Power User
Telus has no control over the content that broadcasters air. Bell lost the contracts for the US content on those channels and the rights to several others.
Rogers has a history of making it hard for competitors to get access to channels they have. They usually overcharge for them so it makes the negotiations to get the channels much harder. They also like to delay other carriers from getting the channels so that they can try and pull customers away from the competitors before they finally allow them access to the channels for the remaining customers. Any complaints should include Rogers for sure as this is typical behaviour for them.
You guys have known for months about these changes and as pointed out have had plenty of time to figure it out. Complex? They give you a price and you accept it or don't and negotiate.
TELUS has had time to “figure out” how to work with Rogers on program rights. If it doesn’t get resolved quickly they’ll lose a lot of customers
