Forum Discussion
Cancel phone service
I called a month ago to cancel service on Oct 28th. Why does it take 3-5 days to switch over?
3 Replies
TELUS_SupportOfficial Support Team
Hi Exasperated - Just checking in, Has your service been cancelled?
The service was to be cancelled on the 28th, the same day they did the connection with Shaw. I was given no advice or warning about the process. The phone could be used to phone out for a couple of days but when the number was called you received the answering message. I left a message. But the phone never rang in his room. Then for a couple of days it said the number was not in service and he could not get a dial tone and no message could be left.
- TELUS_Support
Hi there, we’re sorry to hear about the confusion and inconvenience with your service transition. Once a cancellation is scheduled, the line can experience intermittent functionality during the transfer process, especially if another provider’s connection is being activated at the same time. Unfortunately, this can temporarily affect both incoming and outgoing calls.
