Forum Discussion
Cancel Optik TV
So got a call from a telus agent last night, but I couldn't understand them at all. And now, apparently, I have Optik TV, which I do not want. But you think I can get a hold of anyone to cancel it? Nope. Everything I try takes me to an AI that just says manage channels on the telus support app. FML.
Anyone have any luck trying to actually talk to someone?
5 Replies
I spent the day yesterday trying to do that, but maybe I'm looking in the wrong place? I keep getting AI saying to change your channel selection on the Telus website or to cancel a recording on the TV. It has been infuriating, to be honest.
TELUS_SupportOfficial Support Team
Were you able to enter " Request callback with agent " in the chat?
when i did that, it kept saying that no one was available to help and then close the chat. I tried that many times throughout the day yesterday and this morning. I finally tracked down the 1888 number (I couldn't find that anywhere on the app either), and I'm now on hold waiting for an actual person.
- TELUS_Support
Hey sutclisw - you can use our TELUS Expert Messaging built into the My TELUS app to get a hold of a team member.
We can help as well so we'll send you a private message to assist
