Forum Discussion

Jh01's avatar
Jh01
Neighbour
4 years ago
Solved

Cancel new activation

Hello, my aunt just signed up for the Telus fibre internet $89 promo last night. Now she wants to cancel. Is it still possible to cancel the day after without getting penalty fees? She has yet to install any modems or registered her account.

Thanks!
  • polecat's avatar
    polecat
    4 years ago

    Jh01 First thing in the am phone in between 8-9 ----- ask for live agent ---- ask for billing ------ have phone on speaker and you will get a live agent and may have to ask that one to send you to billing. There should be no penalty. Start early your wait time 15 to 30 minutes. Polecat

2 Replies

Replies have been turned off for this discussion
  • polecat's avatar
    polecat
    All-Star
    4 years ago

    Jh01 First thing in the am phone in between 8-9 ----- ask for live agent ---- ask for billing ------ have phone on speaker and you will get a live agent and may have to ask that one to send you to billing. There should be no penalty. Start early your wait time 15 to 30 minutes. Polecat

    • Jh01's avatar
      Jh01
      Neighbour
      4 years ago
      Thanks for the info! You helped alot!
Related Content