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57raptor's avatar
57raptor
Friendly Neighbour
31 days ago
Solved

Can not access Telus Router

Can not access Telus router with given info on the router. How do you reset it?

11 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi Raptor, if you’re unable to access it using the default login credentials printed on the router, you can perform a factory reset to restore the settings to default. 

     

    Try these steps and let us know if it works for you:
     

    Locate the Reset Button: Look for a small reset button on the back of your router. It’s usually recessed and may require a pin or paperclip to press.


    Press and Hold: Using a pin or paperclip, press and hold the reset button for about 10-30 seconds (depending on your router model). You’ll see the lights on the router flash, indicating it’s resetting.


    Wait for Reboot: Once the reset is complete, the router will reboot. This process may take a few minutes.


    Log In Again: Use the default login credentials printed on the router to access it. Make sure you’re connected to the router via Wi-Fi or Ethernet cable.

     

    • 57raptor's avatar
      57raptor
      Friendly Neighbour

      All it says on it on the bottom that it's a Telus WiFi Hub

    • 57raptor's avatar
      57raptor
      Friendly Neighbour

      Well as soon as I find a paperclip or pin I'll try the reset, but at the moment I have neither.