Forum Discussion
Call Forwarding Variable
Hi, I am trying to activate call forward variable. I dial the *72 then get the desired number to forward to. After entering the number it gives busy tone. Doesn't matter what number I try to forw...
TELUS_Support
Official Support Team
Official Support TeamHi there, are you still having this issue?
Yes i am. Telus doesn't seem to know how fix this. Paying for a feature Telus can not provide. As you can see, not the only customer with the issue.
Thinking next steps maybe a CRTC claim as Telus is listing features they do not/can not support.
- TELUS_Support
The procedure for this is to dial #72, get three beeps, then enter the number you want to forward to. The next step however (and this is the most important step) is that the number forwarded to should ring, and you'd need to answer that line to verify and establish the connection. Have you ensured that last step when attempting to set it up?
Yes of course. The procedure followed to a “T“ as you described. Even did this with Telus support on the line with me using my cell phone and my home phone on speaker so they could hear.
I haved used previously with Telus and other providers. It is a broken system on the Telus side of things. Telus is giving the run around admitting it broken but their appears to be no desire for Telus to fix the issue
- TELUS_Support
We're actually not giving anyone a run around. We'll send you a private message to discuss further.
can't answer the phone if every number you dial is a busy tone
