Forum Discussion

JWK's avatar
JWK
Neighbour
7 months ago
Solved

Calgary NW 3Gbe and 5Gbe Speed Issue

  Hello, I am reaching out to this thread because I am exhausted and don't know where to ask when Telus does not know how to repair my 3Gbps or 5Gbps. I have ordered Two years ago ...
  • TELUS_Support's avatar
    7 months ago

    Hi JWK - We'll send you a private message to further assist

  • JWK's avatar
    JWK
    7 months ago

    I just had Telus technician visit.

     

    Cleaned all the fibre line.

    Technician discovered "gap in the fibre line"

     

    No more gap, repaired

     

    Boom

     

    5.1 gbps upload and download

     

    Blazing!!!

  • TELUS_Support's avatar
    7 months ago

    Amazing! Appreciate your patience with this. Please don't hesitate to reach out to us if you ever have any other questions or concerns!