Cable Cut, No Timeline or Direct Contact Provided – Long-Time Customer Frustrated

When a fibre line is damaged or cut, the repair is typically handled by a specialized field or network repair team. Unfortunately, our frontline support agents often don’t have access to a precise repair timeline while that work is being assessed and scheduled, which is why an estimate may not have been available at the time of your call. Have you been able to check telus.com/outages to see if there are any updates there?