Forum Discussion
Boost Wifi7 10G port flashing orange
I recently had 3G internet installed with a new NAH and Boost Wifi7 hub. The hub is connected to the NAH through the 10 Gbps port (or so the installer told me). When I connect by ethernet to the 2....
TELUS_Support
Official Support Team
Official Support TeamUsually, a flashing orange light on a 10G port means it's negotiating at a lower speed instead of hitting the full 10G. A few things to check:
- Check your cable: Make sure you’re using at least Cat6a. If you’re using an old Cat5e or a basic Cat6 cable, it might not be able to handle the 10Gbps handshake.
- The "Turn it off and back on" trick: Power cycle both the NAH and the Boost hub. Unplug them for 30 seconds and plug them back in to force them to re-handshake at the higher speed.
- Check the seating: Give the cable a solid push on both ends. If it’s even slightly loose, it’ll often drop the speed just to keep the connection alive.
Thank you I'll give these a try. Is the cable provided by the technician cat6a? It's purple on one end?
My other cables are cat5e so I'll try better cables first.
- TELUS_Support
A purple cable is usually Cat6A, so the one the technician gave you should be fine. But definitely swap in one of your better cables and see if that helps stabilize that 10G connection. Let us know how it goes!
