Forum Discussion
Billing
I I put in a change/move location request online through my account, I was called a few days before to set up the tech and was also advised that my internet package would need to change as my old one...
I totally get your frustration. It's unfair for you to pay more because of a mistake on their end. You agreed to a simple change, and they shouldn't have altered your TV package without consent. They should honor the original deal and fix the overcharge. It's disappointing that instead of resolving it, they transferred you to cancellations. This isn’t just bad customer service—it’s a breach of trust.
