Forum Discussion
Billing Renewal Issues
I wish I could cross-post this on ALL boards, because after over 25 years with Telus, I'm done.
After investigating why my Home Services bill went up $50 in a single month, I found out that it...
I know my 2 year discounted plan is supposed to go up on renewal. $50 sounds about right for that.
I have the date bookmarked to investigate alternatives as well as renewal options to be an informed customer before deciding.
Yeah, I recommend it.
Problem is, I knew my promotional period was ending, so I did something about it in June and waited on hold for 2 hours to renew it. I have the emails from the day showing that I placed the order.
Doesn’t seem to matter though. Telus says it’s my fault and unless I want to spend a day waiting on hold, there’s nothing I can do.
Problem is, I knew my promotional period was ending, so I did something about it in June and waited on hold for 2 hours to renew it. I have the emails from the day showing that I placed the order.
Doesn’t seem to matter though. Telus says it’s my fault and unless I want to spend a day waiting on hold, there’s nothing I can do.
TELUS_SupportOfficial Support Team
Hello. Please send us a private message if you'd like to discuss this further and we can look in to things with you.
