Forum Discussion
Billing Inconsistencies Following TV Upgrade
Our whole process with Telus had been an absolute nightmare. I was put on a TV contract without accepting the term. I only upgraded my TV package and I was charged additional fees for set up. After t...
TELUS_Support
Official Support Team
Official Support TeamWe're truly sorry to hear about your experience. That’s not the level of care or support we aim to provide, especially to long-standing customers with multiple services.
We want to fully review your account, including the contract details, charges, and the timeline of your upgrade. Please send us a private message with your account information so we can escalate this matter.
Home services:
(Removed account number)
Cellular services
(removed mobile number)
Thank you
Terra
- TELUS_Support
Hi there, we removed your personal info on the public forum. We will send you a private message.
