Billing Inconsistencies Following TV Upgrade

Our whole process with Telus had been an absolute nightmare. I was put on a TV contract without accepting the term. I only upgraded my TV package and I was charged additional fees for set up. After three separate phone calls and 5 hours of my time wasted. I was told I am on a contract and can not cancel without a huge fee or change my plan to make it cheaper. I upgraded my TV package for my mother in law who is suffering with ALS and after realizing she does not need so many channels and the bill was catastrophic. I spent hours talking Telus. Nothing was resolved and my bill is still through the roof. Plus they said I started my contract 4 weeks after I upgraded .you package. So at this point it seems like a small claims law suit. Since they are not doing anything about it. I have three cellphone, TV, internet and home phone with Telus. This is they way they treat there customers. Im exhausted from fighting with them and paying the ridiculous prices.