Forum Discussion
Solved
Billing and Plan Issues
I’ve recently had multiple issues with Telus regarding my home internet/piktv.
Over two weeks ago I accepted a loyalty plan with Telus as my two year promotional plan for home internet/piktv w...
I’m happy to say that Darryl and I have reached a great and swift resolution of my issue. Many thanks! That man deserves a raise.
Oh and I also found out the initial agent who sold me the plan sold me a plan that existing customers don’t qualify for. This was also not rectified by the agent who I spoke to for a hour a few days later (who said I’d still get the deal) and who sent a technician to my home.
TELUS_SupportOfficial Support Team
Hi there, our apologies for this experience. Do you still require assistance with this?
I was told yesterday that I’d receive a call back in 24-48 hours, yet again. Im
still without internet and have filed a complaint with the CCTS. If there is any way you can actually help vs put in line for another long hold/phone call, that’d be great.
- TELUS_Support
We will send you a private message.
