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Bill on Telus Internet though it is disconnected 6 months back
Hi , I have disconnected my Telus connection 6 months back and i am not using it from past 6 months back. No body responded to me on the customer service for the proper disconnection rituals. ...
If you haven't actually done the cancellation properly, the service will not be cancelled regardless of if you stop using it or not. At least until you're cancelled for non-payment. Normally business plans tend to be on a contract as well so if you were on a contract, that will be another issue to deal with if the contract isn't done yet.
Local Telus stores cannot deal with cancelling business accounts.
Telus lists the business contact number's right on their website. Call one of them if you're having issues with the one in the voicemail. The typical number that will get you to billing is 1-800-361-3311. The one in your voicemail may have been a more direct line to the department dealing with services pending collections but the main number should get you to someone.
https://www.telus.com/en/business/support/contact-us?businessType=small&linktype=ge-footer
Yo cancel your service you need to call in and choose the option to cancel your service
