Forum Discussion

Polecatt's avatar
Polecatt
Friendly Neighbour
4 months ago

B21A manual

Is there any documentation available that describes this devices capabilities?  In particular, I’m looking for info that explains what the Ethernet port lights are communicating. 

8 Replies

  • Polecatt's avatar
    Polecatt
    Friendly Neighbour

    I still haven’t been able to find the documentation. Anyone able to provide a link?  I believe the device is an Arcadyan NH20A

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      Were you given any info or documentation upon installation?

      • Polecatt's avatar
        Polecatt
        Friendly Neighbour

        I was not provided with any documentation upon installation. 

  • C_Fun's avatar
    C_Fun
    Icon for Community Manager rankCommunity Manager

    You can find the full documentation for your TELUS device (including a breakdown of the Ethernet port LED indicators and what each light means) on our official support site.

    • Polecatt's avatar
      Polecatt
      Friendly Neighbour

      That’s great news!  Unfortunately, I have not had any luck finding this documentation. Is there a link, or some other guidance you can provide to help me track it down?

      • El-Eric's avatar
        El-Eric
        Icon for Community Manager rankCommunity Manager

        Sorry, to be clear, which device is the B21A? We have internal names that are more common to be used so I want to make sure we are talking about the same thing.

        Most of our devices have a 1Gb port unless it supports 2.5Gb or 10Gb. Most ports are actually labeled in our equipment if you want to double-check. Otherwise I can look for an answer for you