Forum Discussion
Are there current IMAP email issues?
Currently I can't get my email via imap on windows or ios devices. But, occasionally it works and will sync, but then it fails for another hour. The web interface always works. Is there a separate ...
TELUS_Support
Official Support Team
Official Support TeamHi lmn19 - Typically an issue like this is fixed by deleting the email account off the client you are using and re-adding it. When you do add it again, it will ask you what kind of account it is. Typically if you continue as a Gmail account you shouldn't need to make changes to incoming or outgoing servers.
Can you try that and let us know if it works? These are hard to troubleshoot since you mentioned that your email works if you check it through your web browser so the focus is on the email client
Hello,
As I said in the below replies I did remove and re-add my account on iOS and the problem was still there, on both iOS and Windows for a few hours yesterday. Do you know if account specific imap connections can be temporary blocked for any reason (too many connections from multiple clients?) or how to know the reason of a failed connection when it occurs over many clients on different devices? My mail is currently working, so I'd just like to know for the future.
- FuzzyLogic
Community Power User
Google mentions that too many client connections at a time can cause a connection failure. See the troubleshoot problems section here:
I only had 2 clients using that one telus account, not 15, and I closed them both and waited a while but they still would fail, while other accounts would connect and work as normal. I'm just hoping for a logical explanation so I'm not in the dark if it happens again. The only error I received was the 0x800ccc0e from Outlook.
- FuzzyLogic
You may have better luck in the Microsoft forums. This particular error is mentioned often. You may also wish to try the new version of Outlook 365 to see if has the same issue.
