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Co2's avatar
Co2
Neighbour
10 months ago
Solved

Apple TV subscription not able to link

Having trouble linking my Apple subscription to my Telus tv. This Apple TV subscription is with Telus TV. I am logged into the Apple but it will not link to the telus TV app on my television 

  • TELUS_Support's avatar
    TELUS_Support
    10 months ago

    Hi there, thanks for reaching out! If your Apple TV+ subscription was added through TELUS, it should link automatically through the TELUS TV+ app, but sometimes a refresh is needed. 

    1. Restart your TV box and ensure you're logged into the correct TELUS TV+ account.
    2. Log out and back into your Apple ID on the Apple TV app.
    3. Check that your Apple TV+ subscription appears under “My TELUS”

    If you're still having trouble linking the subscription, please send us a private message so we can look into your account.

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  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    10 months ago

    Hi there, thanks for reaching out! If your Apple TV+ subscription was added through TELUS, it should link automatically through the TELUS TV+ app, but sometimes a refresh is needed. 

    1. Restart your TV box and ensure you're logged into the correct TELUS TV+ account.
    2. Log out and back into your Apple ID on the Apple TV app.
    3. Check that your Apple TV+ subscription appears under “My TELUS”

    If you're still having trouble linking the subscription, please send us a private message so we can look into your account.

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