Forum Discussion
Anyone else get a trial for Online Security added without consent?
So looks like Telus is pulling some negative billing adding an Online Security trial to peoples accounts. It was added to my service agreement back in December and I never received notification of th...
Nope, no changes. On a two year term that's set to end in Oct this year. Looks like they just added it on to people's accounts. Friend on Telus fibre had the same thing added to his account. Was told same thing, it was just a trial added on.
People on reddit started noticing same thing.
- FuzzyLogic
Community Power User
I noticed in the Telus My Wi-Fi app that there is a new setting under Network>Network security>Manage. This appears to enable this feature and has a note that says Free Until June 30, 2022.
Possibly it was enabled here?
Dug through old Telus marketing emails and looks like I got an email on Dec 2nd offering a free trial. On the 7th got another saying I was selected to take part in a 3 month free trial saying I'll get a PIN that's required to setup my trial account before Dec 31, 2021. Then on Dec 9 got the email with PIN asking me to complete setup of the account. However on my bill Dec 9th, the service was added with a free trial discount until May 8th. Looking at the bill and confirming with the rep I spoke to yesterday once the trial discount ended I would have started being charged.
I just filter all the marketing emails to a spam folder so I never saw these and definitely didn't complete setup for the account or the trial. Was added intentionally by Telus without my confirmation. Also called in to speak with a rep to confirm and all they see on my account is the emails sent out, no other interactions from me. Disappointed with the predatory business practices.
