Forum Discussion
Amazon Prime Activation
Wondering if anyone else has seen this error while attempting to activate Amazon Prime though Stream+. You already have an active Prime membership on this account. Existing Prime members are ine...
TELUS_Support
Official Support Team
Official Support TeamThank you for reaching out. This is a known issue for existing Amazon Prime members attempting to activate through Stream+. Unfortunately, customers with an active or on-pause Prime subscription will need to cancel their current membership before activating Prime with Stream+.
If this is an ongoing issue, then why haven't you corrected the issue or stop telling your customers that it is as easy as signing in and not putting this information easily accessible on your instructions page.
