Altima telecom removal from Telus deal

I have also had intermittent service from Altima (home phone-voip, internet and tv) just collimating with a 24 hr outage.  Understanding Altima(internet&phone,tv) to be part of Telus communications, I had to use my prepay telus mobility to access tech support for a 24 hour outage and intermittant service from Altima. 56 minutes used over two days mostly waiting for any response in the most recent outage ... telus is about to loose two accounts as I have been unable to get anyone on the phone to understand this dilemma. I'm not paying for intermittent/no service tech support.