Alleged debt from 2018 sent directly to Collections General Credit Services

Read my previous response….continued

This is the response I received from the direct message to customer service support team:

The bill issued on March 25, 2018 was $97.87. The internet service remained active until it was cancelled on April 27, so a partial- month credit was applied for the days after disconnection. This resulted in a credit of - $84.19 rather than a full month, because the service was still active for the first 2-3 days of the billing cycle. After the credit was applied, the remaining balance for April was $16.43. This balance was never paid, so late fees were added over time, which is why the amount with General Credit Services is higher than the original balance.

How is Telus giving me two different answers?

And let’s say if there was actually an outstanding balance why did they not send me the bill or try to communicate with me. And after 7.5ish years later decided to send me to collections? How ridiculous.

The GCS agent said there was an audit done at Telus earlier this year covering periods from 2014 onwards and now all the outstanding bills along with the late charges and interest have been sent to collections. 

I continued living at the same address after my account was canceled; why did Telus not send me a bill? They could have contacted my phone number? No, they send me to collections…and collections threatens me that if the balance is not paid in full they will report me to the credit bureau affecting my credit score.