Forum Discussion
All Recordings and Scheduled gone
So, this is ANOTHER frustrating issue. I called into technical support today about another problem with Scheduled Recordings. I went in to play a recording tonight and they are all gone. Deleted. As...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi HiddenValley & RobG3987 ,
It's possible there's been a backend change to your account as a method to fix other issues and resulted in unintended lost recording. If you DM us on Twitter or Facebook accounts, say you're coming from the community, and provide your account details. I can send the info to our development team for further investigation. I can't recover the recordings, but I can try to figure out why it happened. Please let me know your handles/names so we can locate your DMs. Thanks.
