Forum Discussion
Alexa Integrator Optic TV
Has anyone been able to find the Telus Home Assistance in Alexa? Telus advertises Alexa works with optic TV, but it doesn't at this point. The Telus reps couldn't answer why it won't work. I am using ...
It works for me, but there is some setup required before you can use it.
See here for the setup guide.
The problem is you can't download the Telus Home Assistant skill in Alexa. It is not there when you search for it.
You may want to check if your Amazon account Content and Devices settings are switched to Canada. It's possible that it is set to US.
https://www.amazon.ca/gp/help/customer/display.html?nodeId=201248840 - Just go to Manage your Content and Devices, click the Preferences tab, and set your Country/Region settings to Canada. The skill should now appear in the app on a restart/login
Now I just finished a chat session with Amazon. Per the recommendation above, they found that my marketplace was set to .com and not .ca. They switched it over and I was able to get the skill through the app.
I'm having the same problem. And I have my content registered in Canada. In fact, when I put in just the word TELUS the only thing that comes up is the "The city of Ft Saskatchewan" not sure how that is TELUS...
- I would phone the help line. Mine showed as registered in Canada, but it was not behind the scenes. It took them am hour to switch it and then the skill showed up immediately.
