Forum Discussion

MaryB's avatar
MaryB
Neighbour
11 months ago

AirPlay stopped working

Mac user. Telus Internet installed about 6 months ago. Apple TV's on all three televisions. Airplay, to push the signal from the laptop to the TV used to work great. All on same network. Now, Screen ...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
11 months ago

Verify Network Connection:

  • Ensure all your devices (Apple TVs, laptops, and other devices) are connected to the same Wi-Fi network.
  • If you have both 2.4 GHz and 5 GHz networks, ensure all devices are on the same frequency band.

Restart Devices:

  • Restart your Apple TVs, laptops, and the Telus router. This can help resolve temporary connectivity issues.

Update Software:

  • Ensure your macOS and Apple TV software are up to date. Updates often include fixes for connectivity or AirPlay issues.

Check AirPlay Settings:

  • On Apple TV, go to Settings > AirPlay and HomeKit, and ensure AirPlay is turned on.
  • Make sure the option for Allow Access is set to "Everyone on the Same Network" or "Anyone" if testing.

If these steps don’t resolve the issue, the problem could be related to your network setup or configuration and you will need to contact tech support. 

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