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Advice on how to fix Optik TV signal
My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitchi...
After a lot of work, we resolved the issue.
After contacting support they attempted more troubleshooting, but eventually the issue got pushed up to escalations. They advised us to have a technician to look at it. The technician diagnosed that the issue was with a faulty white telus Wifi 6 tower style router. They replaced it and now it works perfectly.
A-B
Community Manager
Community ManagerHey! First, thanks for the thorough and polite post; it seems like you've had quite the journey and before all else, we very much appreciate your patience. As mentioned, we'd definitely like your account info to have our Optik team investigate. I'll send you a private message to do just that.
As I have the same issue, can you please reach out to me as well.
- A-B
Hello! It'd probably be best to reach out to our team at 1-888-811-2323 as they can troubleshoot and determine if the solution is an in-person tech visit as the customer above!
