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Advice on how to fix Optik TV signal
My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitchi...
After a lot of work, we resolved the issue.
After contacting support they attempted more troubleshooting, but eventually the issue got pushed up to escalations. They advised us to have a technician to look at it. The technician diagnosed that the issue was with a faulty white telus Wifi 6 tower style router. They replaced it and now it works perfectly.
dru
Community Manager
Community ManagerThis may be out of my element but I've sent you a private message to see if we can get you some help from our teams. Please keep an eye out for it.
- I heard back from Optik-Kate that I don't have the same hardware noted as the original poster.
However I DO have the same issue.
Today it is back again, but not as bad. It was fine for about a week.
Is there any investigation into this on the 21T boxes?- A-B
As the original post is referencing an older middleware platform, and you're experiencing something on a new one, there's a solid chance it may be an internet issue. Have you considered reaching out to our Tech Support team for investigation?
