Forum Discussion
Activating new internet not working
Hi there. We are trying to activate our internet and it isn't working. Spent multiple hours on the phone with Telus where they kept trying to activate it. Everything is connected properly. I'm wondering if this may be why it isn't working....the previous owners have a renter in a separate building who has internet. That internet is still on and working. His internet then connects into our house (through the router). Could this be messing up the process of activating our internet? This is the only thing I can think of other as everything else checks out. Has anyone had this situation? It's so frustrating that I spoke to three people yesterday and they can't figure it out and now they are sending someone in person but they can't be here for a week!
2 Replies
If the main feed from street goes to the renter and then ethernet from a router or WIFI to you then you would be on the same account as the renter. If you are trying to activate a new account, then you need to have your own connection from the street.
- FuzzyLogic
Community Power User
It wouldn't hurt to talk to the renter to see if they have changed something on there end and confirm the connection between them and you is still in place.
