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Account 90 days Grace period - Telus won't honour agreement
Background: I moved cities and needed to cancel my internet for a bit. I am on a 2 year agreement with 1 year left. I called Telus and spoke with an agent who gave me the advice of temporarily cance...
Hi dopo1989 I can see the confusion in getting conflicting information. I can reach out to you personnally to see how we can assist you. I know there is an option of putting your service on hold temporarily at a reduced fee. I can see if this option is available to you.
- Hi thank you, I would appreciate the help.
I have already put my account on hold and was charged the penalty. Just looking for options on how to reinstate my agreement now.
