Forum Discussion
4k PVR and Activation Code Problem
My sister's 4k PVR was a little problematic, so several months ago we received a replacement. The PVR replacement asked for an Activation Code which Telus did not provide. We ended up sending it back...
They were suppose to text my sister an activation code, but instead they said they made "changes to the account" and that it should work. Of course, those "changes" did nothing. Telus is threatening to charge her if they have to show up to fix the problem. There is nothing a tech can do anyways, if they can't custom program the PVR. We've been long time customers of Telus, and it's not our fault. All we want is an activation code.
After 2 hrs using self help, I called. After 1 1/2 hours they let me go saying it would take 1 to 2 hrs more to fix.
I already switched my phones to Roger's from tells due to poor service. If this isn't fixed in 2 hours, I'll be switching my cable and internet also
Sent from my Galaxy
TELUS_SupportOfficial Support Team
Are you still having this issue?
- FixedSent from my Galaxy
- As I already told you guys, I have not had an issue since you guys fixed the problem 2 weeks ago. Jan 13Thanks Again !CheersXTunnelGuy (Stewart)
