3Gbps service to 6Mbps and no support

This afternoon my internet seemed to die. Rebooted the router.  Haven’t had to do this ever thought it should be fine. 

Thing’s were not better after the reboot.  Did a speed test from computer directly connected to the router.  6Mbps down less than 1Mbps up.  On Fiber????   Tried to get support.  Was told I’d get a call back in 25 minutes.  Hours went by.  Sent another request after jumping through all the Ai support hoops.  Hours went by no assistance.  Asked the chat bot for chat with human support.  It took me to the contact page where that chat function takes me back to the useless AI assistant.  

So many rogers reps come to my door.  Going to inquire and if compatible. Maybe make the switch.  Been completely hung out to dry on this one.