Forum Discussion
2nd hop showing a "worst" of over 4,000 regularly on WinMTR. Games, streams, etc routinely pause/lag
I posted earlier about my internet constantly having big lag spikes whenever a constant connection is needed (i.e when live streaming, when watching streams, when gaming). I have 750/750 fiber intern...
Right, the ONT and the T3200M.
| Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
| 192.168.1.254 | 0 | 581 | 581 | 0 | 0 | 48 | 1 |
| 10.29.238.1 | 1 | 534 | 530 | 1 | 129 | 3760 | 7 |
| STTLWAWBCI01.bb.telus.com | 0 | 581 | 581 | 10 | 12 | 59 | 11 |
| 154.11.2.145 | 0 | 581 | 581 | 13 | 18 | 185 | 14 |
| ae1-br01-eqse2.as57976.net | 0 | 581 | 581 | 40 | 43 | 122 | 41 |
| xe-0-0-0-1-br01-eqsv5.as57976.net | 0 | 581 | 581 | 40 | 44 | 143 | 41 |
| et-0-0-29-br02-eqsv5.as57976.net | 0 | 581 | 581 | 42 | 44 | 103 | 43 |
| xe-0-0-1-1-br02-eqla1.as57976.net | 0 | 581 | 581 | 42 | 48 | 152 | 43 |
| et-0-0-29-br01-eqla1.as57976.net | 0 | 581 | 581 | 42 | 47 | 156 | 43 |
| et-0-0-2-br01-swlv10.as57976.net | 0 | 581 | 581 | 41 | 45 | 110 | 42 |
| et-0-0-0-pe02-swlv10.as57976.net | 0 | 581 | 581 | 41 | 45 | 164 | 76 |
| las-swlv10-ia-bons-02.as57976.net | 0 | 581 | 581 | 40 | 41 | 89 | 41 |
| 137.221.105.2 | 0 | 581 | 581 | 40 | 41 | 88 | 41 |
those are the MTR results. I've also done a pingpath that showed this,
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-VUQU32C.telus [192.168.1.64]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.254
0/ 100 = 0% |
2 2ms 0/ 100 = 0% 0/ 100 = 0% 10.29.238.1
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% STTLWAWBCI01.bb.telus.com [75.154.217.106]
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% 154.11.2.145
0/ 100 = 0% |
5 54ms 0/ 100 = 0% 0/ 100 = 0% ae1-br01-eqse2.as57976.net [137.221.73.33]
0/ 100 = 0% |
6 51ms 0/ 100 = 0% 0/ 100 = 0% xe-0-0-0-1-br01-eqsv5.as57976.net [137.221.65.40]
0/ 100 = 0% |
7 52ms 0/ 100 = 0% 0/ 100 = 0% et-0-0-29-br02-eqsv5.as57976.net [137.221.65.117]
0/ 100 = 0% |
8 59ms 0/ 100 = 0% 0/ 100 = 0% xe-0-0-1-1-br02-eqla1.as57976.net [137.221.65.6]
0/ 100 = 0% |
9 55ms 1/ 100 = 1% 1/ 100 = 1% et-0-0-29-br01-eqla1.as57976.net [137.221.65.0]
0/ 100 = 0% |
10 59ms 0/ 100 = 0% 0/ 100 = 0% et-0-0-2-br01-swlv10.as57976.net [137.221.65.69]
0/ 100 = 0% |
11 48ms 0/ 100 = 0% 0/ 100 = 0% et-0-0-0-pe02-swlv10.as57976.net [137.221.83.83]
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% las-swlv10-ia-bons-02.as57976.net [137.221.66.19]
0/ 100 = 0% |
13 41ms 0/ 100 = 0% 0/ 100 = 0% 137.221.105.2
It seems testing shows very inconsistent results, which kind of describes the problems I have when using this internet without a VPN - semi-regular speeds with spikes of extremely slow to no connection, but not long enough to actually disconnect me from a game or stream or anything.
I do not have a third party router but did order one to try and see if it would solve any of these problems.
Where I get stumped is why using a VPN would solve this.
also, I'm not saying there is a problem because of the test results. The problem is how this internet performs when I'm trying to use it without a VPN. The test results are just me trying to find out what the problem is.
- Nighthawk
Community Power User
The problem could be a number of things, if it's even a straight forward connection issue. I'd say start by speaking with tech support directly and see if there are any issues or errors with the connection. If you're using a VPN, it'll still be connecting through that same second hop since it is the first device outside of the house that the T3200 reaches first. Possibly a QoS issue but hard to say for sure.
My MTR to the same IP shows pretty much the same path with the exception of the second hop.
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.1.254 - 0 | 59 | 59 | 0 | 0 | 1 | 0 | | 10.145.148.1 - 0 | 59 | 59 | 4 | 4 | 5 | 4 | | sttlwawbci01.bb.telus.com - 0 | 59 | 59 | 28 | 28 | 31 | 29 | | 154.11.2.145 - 0 | 59 | 59 | 25 | 30 | 85 | 26 | | ae1-br01-eqse2.as57976.net - 0 | 59 | 59 | 58 | 60 | 112 | 58 | | xe-0-0-0-1-br01-eqsv5.as57976.net - 0 | 59 | 59 | 58 | 60 | 119 | 59 | | et-0-0-29-br02-eqsv5.as57976.net - 0 | 59 | 59 | 58 | 59 | 83 | 58 | | xe-0-0-1-1-br02-eqla1.as57976.net - 0 | 59 | 59 | 54 | 60 | 116 | 55 | | et-0-0-29-br01-eqla1.as57976.net - 0 | 59 | 59 | 58 | 64 | 119 | 75 | | et-0-0-2-br01-swlv10.as57976.net - 0 | 59 | 59 | 78 | 81 | 122 | 80 | | et-0-0-0-pe01-swlv10.as57976.net - 0 | 59 | 59 | 54 | 56 | 121 | 55 | | 137.221.105.2 - 0 | 59 | 59 | 53 | 54 | 56 | 54 | |________________________________________________|______|______|______|______|______|______|
I even tried MTR to your second hop but see no loss
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.1.254 - 0 | 740 | 740 | 0 | 0 | 11 | 1 | | 10.145.148.1 - 0 | 741 | 741 | 3 | 4 | 14 | 4 | | 10.29.238.1 - 0 | 741 | 741 | 15 | 15 | 26 | 16 | |________________________________________________|______|______|______|______|______|______|
I spoke to tech support the other day and he recommended first to try a third party router to bridge to, and if that doesn't work give a static IP a go. They said they did not see any connection issues on their end. It's strange because when I lived just 10 minutes away we had copper internet and this never happened; I've only noticed it since upgrading to fiber. My parents house also has a similar issue (I went over and tested it) on fiber but they only browse the internet so it does not effect them noticeably.
I'm going to give the new router a try once it arrives and see if that solves it. This is such a strange issue that I've yet to talk to anyone that understands what it could be, though I have read a few other similar cases both on reddit and these specific forums that never seemed to have found a solution (the VPN seems to be the best fix.. which still makes no sense to me)
