Forum Discussion
20mbps download speed or lower when I should be getting 40-50! 2 or lower upload speed.
I have been having issues with my wifi for a few months now (since we moved into a new house) and I feel like I have tried everything and i’m out of ideas now so ANY help would be great! So around abo...
You mention a few things that happened but you didn't provide any details which might shed some light on the problem.
1) You said the technician tested the speed using Ethernet. What was the result? Was the speed the same as what you were getting on WiFi?
2) You said you now have smart steering turned off and have 2 separate SSID's (one each for 2.4 and 5 GHz) Which one are you connectect to when you do your speed tests?
3) You say "gave me a “secondary router” to help with the amount of devices" and then you say "Just on my phone, being the ONLY one using the wifi". This is contradictory. Do you have a lot of devices on the WiFi or not?
Yes, my bad I did not mention the fact that the technician only tested with ethernet the FIRST time he came. The speeds were fast, 45-50 mbps so we kept that router. Ethernet speeds with the old router was around 35-40. I run tests on 5G while I am standing literally right besides my router. I have tried on my phone and computer. I live with my family and we do have around 12 devices (excluding TVs) but when I am home alone, usually everyone else’s computers are shut down i’m basically the only one using the wifi at times. I’d literally take any advice at this point :). I appreciate the response, as you can see I am not very good at explaining these things.
Jsun, When you test using Ookla, are you using the closest Telus server? When diagnosing a problem with your home router and wiring, I think it makes sense to take as much of the internet out of the picture as possible.
- Yes I usually use the Burnaby one but I have tried the others too and gotten the same results. I just feel like it should be reaching 45-50 and staying there. Even when there aren’t many devices on it, I feel like there is just something stopping it from staying up there and there is a problem somewhere that I do not know of. The thing is, the technicians that came said that 20mbps was under the acceptable speed so that’s why they were trying to fix it. After they left it was up to 45-50 for a few days, then back down. Idk what to do now.
