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joeser's avatar
joeser
Neighbour
2 years ago
Solved

2.4G band isolation with Actiontec T3200M

I am having issues with my Sonos speakers. They have issues on the 5G band on this router, so I have moved them to the 2.4G band. But, the Sonos speakers now are only accessible to other devices tha...
  • joeser's avatar
    joeser
    2 years ago

    I installed a new Asus tri-band router to replace the Telus Actiontec, using “Tri-band Smart Connect” (all bands have the same SSID and password), and the Sonos speakers were reconfigured onto this network and are now working without issue.

    I can access them from any device connected via 2.4G, 5G, 6E, or Ethernet cable.

    So definitely the Telus Router has been the source of my issues with Sonos.

    Hope this helps someone else who is having trouble using Telus equipment with Sonos speakers.

    The Sonos speakers did seem to work fine with the Actiontec until Sonos did their problematic new S2 software/firmware platform.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

There might be other settings that could impact communication between devices on different bands. Here are a few things to check:

  • AP Isolation or Client Isolation: Sometimes found under the advanced Wi-Fi settings or security settings, if enabled, this prevents devices on different bands from interacting.
  • VLAN or Subnet Configurations: If there are any VLAN or subnet settings active, devices on different bands may be treated as separate networks, which could be causing the issue.
  • Multicast and Bonjour Settings: In some cases, enabling these protocols can help devices like Sonos communicate across different bands.

If these options are not visible or configurable, try ensuring both 2.4G and 5G networks share the same SSID and password. This could help with device communication.

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