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10G Router, 10G NIC, Cat6A cable on 3X Purefibre plan only getting 1G
I am pretty new telus subscriber, I was happy to hear they offered 3gig speed. However I am pretty confident I am only getting 1GBE speed now. How can I verify before contacting support? According...
The tech did some tests and communicated with the back office, they determined that something is slowing things down.
The test was directly from the techs laptop to the (telus supplied modem/router) demarcating my network out of the test. They maxed out (while I was looking) at 1.8gbps with their own laptop, later test that I didn't see was at 2.2gbps.They left saying that there must be some issue with the hardware they were using and or the modem or something external to my network. They explained that the 3X service is not designed for single link speed at 3000mbps and instead multiple devices/clients.
It is a bit frustrating, im not exactly sure where to take my issue now.If the tech cannot reach the advertised speed then why would they expect me to? I am debating going back to 1gig service.
The tech did some tests and communicated with the back office, they determined that something is slowing things down.
The test was directly from the techs laptop to the (telus supplied modem/router) demarcating my network out of the test. They maxed out (while I was looking) at 1.8gbps with their own laptop, later test that I didn't see was at 2.2gbps.
They left saying that there must be some issue with the hardware they were using and or the modem or something external to my network. They explained that the 3X service is not designed for single link speed at 3000mbps and instead multiple devices/clients.
It is a bit frustrating, im not exactly sure where to take my issue now.
If the tech cannot reach the advertised speed then why would they expect me to? I am debating going back to 1gig service.
