Forum Discussion
10G Router, 10G NIC, Cat6A cable on 3X Purefibre plan only getting 1G
I am pretty new telus subscriber, I was happy to hear they offered 3gig speed. However I am pretty confident I am only getting 1GBE speed now. How can I verify before contacting support? According...
I checked the SPF module in the modem and it is XGSPON, and should be capable for 10G speeds as well.
Nokia 3FE46901AA Compatible TAA 10GBs XGS-PON ONU Transceiver.
I upgraded all cabling now to CAT 6A
Speed is faster but still not 3000mbps advertised.
Retrieving speedtest.net configuration...
Testing from TELUS (66.183.208.46)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by TELUS (Vancouver, BC) [263.44 km]: 2.676 ms
Testing download speed................................................................................
Download: 1572.48 Mbit/s
Testing upload speed......................................................................................................
Upload: 1301.03 Mbit/s
I am not able to get a hold of someone in support to verify that my neighbourhood has 3X service enabled. The virtual assistant doesn't seem to understand what I am trying to do. I will say, my previous provider had much better support than what I have received with telus so far.
Does anyone here know if there is a number/email that will reach someone that can confirm that it is even possible for me to be getting the 3X speeds?
