Forum Discussion

jC2025's avatar
jC2025
Organizer
10 months ago

1 Gig to 3 Gig Purefibre Internet not 3 GIG

Just upgraded my internet from 1 Gig to 3 Gig Still only getting 1 Gig max Hours on the phone and a service call Still only getting 1 Gig max and being charged with 3 Gig   Also, just lost my ab...
jC2025's avatar
jC2025
Organizer
10 months ago

I'm using a Cable Matters USB C to 2.5 Gigabit Ethernet Adapter, USB to 2.5 Gigabit Ethernet Adapter through Cat 8, cable directly from your 10G port into my PC

Kalhas's avatar
Kalhas
Icon for TELUS Team Member rankTELUS Team Member
10 months ago

I think before anything inspect your topology.

since  the 10gbit port is occupied by your PC , what is the speed of the port your ONT is connected to the telus hub - white square box.

If you don't mind, give us a bit more info on the set up

 

  • jC2025's avatar
    jC2025
    Organizer
    10 months ago
    Good morning

    970 Mbps

    • Kalhas's avatar
      Kalhas
      Icon for TELUS Team Member rankTELUS Team Member
      10 months ago

      from what I am gathering here, you are using 1gbit ports and hence limited to that ports speed throughput.  the network is as fast as the slowest port. 

       


      • jC2025's avatar
        jC2025
        Organizer
        10 months ago

        Had a service call scheduled for 8 am this morning

        Texted me at 7:30 am, telling me they would be between 8 am and 9 am

        It's 12.21 pm and no one has shown up

        I just contacted their service and they said I cancelled the appointment

        Total BS and I took the morning off to be here

        I think they now owe me $200.00

Related Content