Forum Discussion

jC2025's avatar
jC2025
Organizer
7 months ago

1 Gig to 3 Gig Purefibre Internet not 3 GIG

Just upgraded my internet from 1 Gig to 3 Gig

Still only getting 1 Gig max

Hours on the phone and a service call

Still only getting 1 Gig max and being charged with 3 Gig

 

Also, just lost my ability to manage my Optik TV on the Telus website

Hours on the phone, nothing

 

Been with Telus for 30 years

Anyone else with similar experience

16 Replies

  • jC2025's avatar
    jC2025
    Organizer
    7 months ago

    I'm using a Cable Matters USB C to 2.5 Gigabit Ethernet Adapter, USB to 2.5 Gigabit Ethernet Adapter through Cat 8, cable directly from your 10G port into my PC

    • Kalhas's avatar
      Kalhas
      Icon for TELUS Team Member rankTELUS Team Member
      7 months ago

      I think before anything inspect your topology.

      since  the 10gbit port is occupied by your PC , what is the speed of the port your ONT is connected to the telus hub - white square box.

      If you don't mind, give us a bit more info on the set up

       

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    7 months ago

    Hi jC2025 - there's a lot of variables on this situation we would like to explore in order to assist.

     

    We'll send you a private message to ask questions about your setup but also to check provisioning and do a bit of technical support

Related Content