Forum Discussion
“Sorry, we could not retrieve your TELUS TV service information at this time.” On MyTelus
Hello, I’ve been a Telus internet and Optik customer for nearly a year now and have been struggling to access my OptikTV settings via the Website or MyTelys App. My internet and phone info loads ...
TELUS_Support
Official Support Team
Official Support TeamJust curious are you running into the same problem when you try to access My TELUS through a web browser?
On the web browser I get a very similar message about the service not being available and to try again later. However, this has been the case for months now.
