Forum Discussion
wifi calling not working?
Suddenly today wifi calling stopped working. I've done all the typical troubleshooting options. is there an outage occurring? When can I expect it to be back up? telus service is almost non-exist...
I am down again, but not it cannot even be activated again. It tells me that if it's the first time setting it up, that I need to be in a cell area, with wifi.
- A Phone reboot resolved the issue this time around, but this is very concerning.We had issues last year, around the same time of the year for over a month while with Fido.Fido had to escalate the problem to Telus, and it ended up being a Telus Network issue.The current issues are very similar to what happened last year before going awire.
So after speaking with Support, we believe we found the culprit, at least for my account.
Wifi calling was no longer showing as set up on the Telus' side. We (Support and me) believe this happened after I used an esim during my vacation. When I went back to my Telus SIM, and rebooted after being prompted to (and potentially reinstall the Telus apps), it seems to have messed something up with wifi calling.
This also caused the 2 factor to be deactivated from the MyTelus app, and had to re-register the phone.
Support could see that I was still able to use wifi calling even through it was technically not set up. They were able to set it up remotely and send me a code while wifi calling was still working (no cell towers in our area), and everything stayed up since then.
TELUS_SupportOfficial Support Team
Glad it was sorted out. Thanks for the update.
- TELUS_Support
Have you attempted to call tech support yet about this?
- No, it is literally a nightmare every time we try to contact them, whether it is online or on the phone so we do everything we can to avoid calling.
