Forum Discussion

mattf1's avatar
mattf1
Neighbour
2 years ago

wifi calling not working?

Suddenly today wifi calling stopped working. I've done all the typical troubleshooting options.  is there an outage occurring? When can I expect it to be back up? telus service is almost non-exist...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hi mattf1 we did not have a Wifi Calling outage recently. Is the issue resolved?

Snag's avatar
Snag
Organizer
2 years ago

Hey there,

 

Mine got back on by itself at 6h17AM Eastern today. Restarting the phone, router, turning wifi calling ON/OFF didn't work. 

 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Can you send us a private message? We don't have any indications of an outage but we can investigate the issue

    • Snag's avatar
      Snag
      Organizer
      2 years ago

      Just did!  Thank you, that's actually pretty good customer service.

       

      It actually came back at 6h11 AM Eastern Time based on the SMS code that came it at that time (we have no tower here, so it only works with Wi-Fi calling, so the time is accurately)

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