Forum Discussion
Why my Long distance add-ons in plan expiring ?
I have two mobile phone lines under same the account with Telus mobility. My plan agreement which started from August 1, 2025 includes long distance calling (2000 minutes/month) to India/Pakistan as long as my plan is active. The add -ons are currently active on both the phone lines. However I see in my billing that they are expiring in Aug/Sept this year. Why? I tried to call Telus today but the agent disconnected my line after putting me on hold.
3 Replies
TELUS_SupportOfficial Support Team
You definitely shouldn't have been disconnected. Did they call you back? If not we can take a look for you, just let us know.
No she didn't call me back. I waited for her call. I am disappointed by her behavior.
- TELUS_Support
Our apologies for that. We'll send you a PM shortly so that we can securely verify your account and take a look.
