Forum Discussion
Why is Telus the only telco that puts a strike on your credit rating?
How come Telus is the only telco that puts a strike on your credit rating for a late or missed payment? Bell and Rogers don't do that and actually works with the customer instead of running to punish them.
4 Replies
The best way to avoid this, would be to not miss payments, always pay in full, and pay your bill at least a few days before the due date.
TELUS_SupportOfficial Support Team
TELUS, like other companies, has policies in place that include reporting to credit bureaus for late or missed payments. This helps ensure accounts are managed responsibly. We do aim to work with our customers to resolve payment issues, and we encourage you to contact our payment services team directly to discuss any specific concerns or situations.
- The answer from Telus made me laugh and think of when Trudeau decided they were going to “help” renters by having landlords report late payments to the credit bureaus.. at a time when half the country is struggling to pay their rent on time LOL.. So out of touch. Anyways with Telus I’d suggest putting your credit card or debit card on file and pre-authorized. Then you don’t have to worry about it - it will never be late.. hope it helps!
I've had accounts for Fido, Rogers, and Bell for over 20 years now. None of them put strikes on customer accounts, for being one or two days late on their payment. It's the reason I'm asking the question. What's happened to Telus to make them think attacking a loyal customer's credit rating is considered alright? Based on my experience, this behavior is exclusive to Telus only and certainly not what other companies do.
