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danR2's avatar
danR2
Neighbour
2 years ago
Solved

Why did 100 dollars suddenly vanish from my Balance?

Did a routine phone-in check for my (Prepaid) balance. April 27/24. "Your balance is... 10 dollars and...and will expire February 24th, 2025" I paid (in person) 100 dollars + tax in January 27, 202...
  • danR2's avatar
    2 years ago

    Edit: I went to the local Telus store this afternoon, and she went through it in painstaking detail. The January payment (not visible, since it was past 90 days ago) was applied and subtracted from the balance in February later: it applies for the next year.

    An odd way of intuitive bookkeeping, in my view, and not the way I remember it in preceding many years; it seemed they just kept lopping off a month's worth from the balance steadily until it was about exhausted, whereupon I'd through another another 100 dollars at it.