Forum Discussion
Weird unpausing glitch i need help fixing
Okay so I was unpausing my phone from the wifi, and when I checked it, it still said no internet, so I tried resetting my phone and tried again, but it still didn't work. I tried closing the telus app and it still didn't work, so I removed the phone's profile off of the devices page, but now I can't fix my phone having no wifi.
1 Reply
- C_Fun
Community Manager
Hi there, sorry to hear you’re having trouble reconnecting your phone to Wi-Fi after unpausing.
To help get this sorted, please try these steps:
- Restart both your phone and your Wi-Fi router/modem.
- On your phone, forget the Wi-Fi network and reconnect by entering the password again.
- Make sure your phone’s software and the TELUS app are updated to the latest versions.
