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Webstore
I received a defective iPhone 15. Spoke to Telus around 17th October. I was told that the handset would be exchanged and to date, no one has called. I called Telus and Webstore many times but they ke...
dru
Community Manager
Community ManagerSumitR I want to follow-up with you on this. Are there any updates since this post?
Hi finally when I cancelled order they sent my new phone. After I received replacement phone I called up few time to check how can I return the previous old I phone so that charges are not incurred but recd no feedback or return label. Finally In the next bill i was charged 520 CAD for the old phone.
When I called Telus they said we are charging 520 CAD because one month was over. No one was ready to hear that a note was put on my file that once I receive new phone, I can return old phone. I spoke with billing and explained same and the solution I got was a trade in cost instead of sending return label. I have sent that phone as trade in and money is yet to be adjusted. This is really frustrating. Telus is very unreliable.
