Forum Discussion

mimico_4's avatar
mimico_4
Neighbour
2 years ago

Websotre order support

Has anyone been able to get in touch with the webstore supervisor or manager. 

 

Ordering off the webstore has been the biggest hassle ever. there are problems with all aspects of my account. the mobile plan, the amount i pay monthly for the device, the monthly credit amount.  All are different from the amount on the recipt i was emailed when i signed up and no one seems to be able to fix it. 

 

I keep getting passed around, I've tried emailing the webstore but we are 8 days into the 2-3 business day response time 

Does anyone have a good method to fix these issues?

4 Replies

  • mimico_4's avatar
    mimico_4
    Neighbour
    2 years ago

    Has anyone been able to get an email back from the webstore? 

     

    I am 9 days into my we will respond in 2-3 business days and still no response 

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Definitely not the experience we want our customers to have. I'll send you a private message to discuss further.

    • Rducloux's avatar
      Rducloux
      Neighbour
      11 months ago

      I am having a nightmare time tying to get through to webstore just to verify my order that’s 4 days late.   I am on hold as I type this. It’s been nearly 2 hours , AGAIN, and they close in 50 minutes.  Will they just leave me on hold or just cut me off.  

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