Forum Discussion

Mssang's avatar
Mssang
Neighbour
2 months ago

Waiting on refund

I had a bring it back cell phone plan for my family that expired in September 2025. I returned all 4 iPhones Sept 1,2025 as requested and as per standard process according to Telus. However I was cha...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 months ago

Hi there, to allow us to review your account securely and resolve this, please send us a private message with your account details. We’ll be happy to assist further.

  • Mssang's avatar
    Mssang
    Neighbour
    2 months ago
    Hi. Not sure how to send your team a private message but I presume this is how to send you a private through this email thread? If so I will forward the details of my TELUS account.

    Thank you

    Sent from my iPhone
    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 months ago

      Hi there, no, this is still a public message. To send us a private message, click on the envelope icon at the top right and send us a message from there.

Related Content