Voice mail to text - no audio file along with text

Hi there, Here’s what we suggest:

• Check your phone’s notification settings to ensure notifications are enabled for voicemail.

Voicemail-to-Text Issue:

• Verify that the voicemail-to-text feature is active on your account. While this feature should work across all devices, certain settings or configurations might need adjustment.

Persistent Notifications:

• Call your voicemail to ensure there are no unheard messages. Once all messages are cleared, restart your phone to see if the notification disappears.

If you’ve tried these steps and the issue persists you will need to contact tech support so they can assist further.