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dharanik1983's avatar
dharanik1983
Neighbour
3 years ago

Voice mail notification is not going from Samsung Galaxy S23 Ultra

Hi

 

Am using eSIM on my Samsung Galaxy S23 Ultra. There are no Voice mail but still the Voice mail notification icon is getting popped up.

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  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager

    That's definitely odd. Are you using the visual voicemail app? If you'd like, our Mobility team could always look into your account to see if you've added it. If the original voicemail was deactivated (which can only be done by our Mobility team) it shouldn't be giving you notifications. One thing to note though is, if it was deactivated but you've since changed your plan, it'd automatically reactivate so you'd need our team to remove it again!